Swiggy — Regarding my order refund

I ordered through swiggy app in kfc restaurant on sept 17 at 18:10pm. I paid via google pay app of rupees 701. The order was cancelled by the app due to unavailability of delivery partner. When I applied for refund it simply stated that refund isn’t available for this order. I want my refund as soon as possible. It has happened so many times in the past. Kindly look into this issue.
Order id : [protected]