Swiggy — Repeatedly Delayed delivery resulting in spoiled food

Swiggy has been repeatedly not delivering orders after 1.5 hrs as well. On a cll when I asked for a simple escalation to fix this issue as having spoiled food would cost my health. If order is cancelled it's a loss to restaurant. A simple demand supply issues is to be fixed which company is not doing since 6 months.
And harassing over call is another problem 45+ min i was on call and agent didn't even bother to help Or raise an issue.