[Resolved]  Swiggy — Roti Was Missing in Order #[protected] And I have been Cheated of 35 Rupees

Address:

692 13th Cross 4TH Stage T K Layout Mysore-570009

Hi, I ordered food from Swiggy. The order number was [protected]. The order was prepaid by google pay for swiggy. Full 234 rupees was paid online from google pay.

The delivery executive while giving me the items immediately asked me to give him good rating. Since I trusted swiggy a lot at that time I gave him 5 star rating even before I opened the package.

After I received the order and opened the package I noticed that the roti was missing. Apparently, either the delivery boy or hotel has missed sending the roti which was ordered.

I bought this to the notice of Swiggy customer care. I even shared all the images of the package and showed them roti was missing. They responded in email saying they are unable to send items and not even able to refund the item of 35 Rupees.

They acknowledge that roti was missing and they will share feedback regarding that with hotel. So, they are accepting that I have been scammed of 35 Rupees in this order but still they want to keep my money with them safely or share it with hotel and enjoy my money and don't care to send roti item properly.

Swiggy has failed to refund the 35 rupees which I had paid for Roti in the bill. I had not got the roti.

If the hotel cannot send roti then both swiggy and hotel cannot keep the customers money of 35 rupees

I think that I have been cheated after using this swiggy app.

If I do not get the refund for the missing Roti item then I will never every trust to use Swiggy again.

This amount of 35 rupees might not be too big. But in future if I order any large value item and do not receive it then what is the guarantee that swiggy will refund the amount.

This type of service from swiggy is unacceptable.

I expected Roti in this order. But since I did not get roti and it was missing the concerned authority should give me the refund for the order.

Else, it is like absolutely cheating the customer. Because you are charging the money in the bill for swiggy order but not sending the item.

Please swiggy I request you to solve this issue properly and ensure that I'm not cheated of 35 Rupees.

My Phone Number: [protected]