Swiggy — rudely answer by executive & food was not delivered and charge cancelation fee

Address:

411027

My self vishal maindarkar, yesterday i had place food order on swiggy at 07:20 pm 14th jan 2020 having order no #[protected] and expected delivery time is showing 40 min.
After 20 min later when i check order status then found that my order is not yet confirm by restaurant even for the same i am not getting any call or intimation from swiggy so called to delivery boy to get the status but to unable to connect call so raised the concern to swiggy customer support team.

After 5 min i got the call from swiggy (Restaurant person already taken on call) then both restaurant & swiggy user inform me the food item which i ordered is not available. Restaurant user inform me on call that same concern already shared with swiggy but swiggy team not inform you so its totally swiggys concern.
Still restaurant person apologies and ready to provide alternate food items without any cost, instead to fight i agreed the same and drop the call.
After 2-5 min i got the message from swiggy, the food item modified so i have to pay additional rs 105 amount to delivery person, so again i called to restaurant person for justification then shared me he never charged any addition cost & never communicated to swigy.
Then i word with swiggy executive then executive person rudely speak with me and told me pay additional rs 105 amount, if still having issue then word with earlier swiggy person who had taken conference call and sortout this issue with delivery boy. (Delivery boy is in conference call whole time) then i shouted on swiggy executive, told him why i discus with delivery boy? If restaurant not applied additional cost then why swiggy charged? More than 1 hr over i didn't get any order so swiggy should given me written apology letter then i will accept my order? When i told him to transfer my call to senior then executive not listen and drop the call.

After 1 hr 15 min later swiggy delivery boy reach my society gate then i told him to discuss this issue to any senior person. After 5 min again i got the call from swiggy. Told all history to swiggy executive, he told to accept order and pay the money, he promised me to give rs 100 coupon from this issue. I never accept swiggy executive offer and stick my word i never cancel my order and also ready for rs 105 pay to delivery boy but i want apology letter from swiggy. After 5 min delivery boy left from society gate and never come back. After 3 hr i got message from swiggy order #[protected] has been cancelled and charged me rs 257 cancellation fee.

Issue with swiggy : 1) if food item is not available & restaurant also communicate to swiggy, then why swiggy not informed to me? Even delivery boy also communicate to swiggy food item is not available 2) if restaurant not applying any cost then why swiggy charge me additional cost? 3) swiggy executive rudely speak & hurt my ego. Speak to earlier swiggy to sort this issue or delivery boy. 4) no compensation for delayed order 5) why additional cost for alternate food? Alternet food item suggested by restaurant person to sort this issue without any cost. 6) i am clearly inform swiggy executive do not cancel my order, also ready to extra money but i want apology letter 7) without communication my order cancelled & charge me rs 257 cancellation fee. This is very ridiculous issue, so requesting you please take serious action on swiggy and apply penalty.