Swiggy — service complaint

I ordered at at around 1 in the night. Swiggy accepted the order it was in paid status. Food was supposed to reach in 41 mintues and after 36 mintues got a call for the address that the location is wrong. Wherein i manually wrote my address. The swigg rep or the guy who called from swiggy was rude. They cancelled my order and deducted cancellation from me. Because of your app glitch i din receive any food i m writing cz i suffered from gas pain after that. Couldnt order agaij cz they took my money as well. After fighting for 1 hour got my money back. This is unacceptable. I have been harassed by swiggy