Swiggy — spoiled and rotten food delivered

Address:

Worli, Mumbai City, Maharashtra

I ordered for a keto baked chicken from fresh menu through swiggy. After receiving the product, as i opened it there was a very bad stale smell after which i checked and realized the food sent was spoilt and uncooked chicken pieces were there in it. Immediately i contacted swiggy with my complain to which this guy name Gautam is telling me that he will give me Rs 50 coupon. to which i said i paid Rs. 175 for this meal so either send me a fresh one and take this back or refund my amount.. but he just did not listen to my plead. After requesting umpteen number of times all he could reply was he cannot help me. This is an act of thugging( Thieves). How can they send spoilt food in the first place and if they did then how can they not give us a replacement or refund..i failed to understand. They are just looting people.I NEED YOUR HELP!! ALSO THIS IS NOT THE FIRST TIME. BUT THIS TIME I HAVE THE PROOF AGAINST THEM