Swiggy — stale and stinking food

Address:560035
Website:SWIGGY.COM

I ordered food from swiggy on 7 august 2017 at around 8pm from swiggy app. Restaurant called folklore in doddakanneli, they charged me 300 rupees i had ordered biryani and some puttu but they called me (Restaurant directly) and said they do not have biryani i asked for fried rice they said no all food got over, instead they can send me meal packet i said ok. When the food arrived and when i opened the meal packet it was sticky and stinking as they sent old food i guess. I complained to swiggy and did not make a big issue out it as i thought all the other items will be ok like puttu and the vegetables they had sent along with rice. Basically they did not had any food but they wanted money so decided to send me stale/old stinky food! But same night me and my 6 year old son both had diarrhea. So i complained about it to swiggy but never ever got any response from them except sorry. Luckily it was not big as i gave my son bifilac immediately and some pomogranate. But was very surprised about swiggy getting food from such kind of restaurant and delivering it to their valued customer and not at all interested to attend customer complaint!
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Ordering food they are adding 18% GST. That too it is a non-ac ice cream parlor.
Misusing GST. Why are they charging more in name of taxes. I am not sure if tax is included or not that too they are charging 18% of amount. Delivery charges are extra. This needs to be verified and if found guilty heavily fined. Please look into it.
I ordered food on swiggy from vasudev adigas dickenson road Bangalore on 2nd August 2018...food was stinking stale and spoilt...kindly avoid this restaurant since neither swiggy nor adigas responded to complaints

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Swiggy
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    5048
    Pending
    0
    Resolved
    645
    Swiggy Phone
    +91 80 6746 6791
    Swiggy Address
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
    View all Swiggy contact information