Swiggy — stale food and zero ownership from customer care

I had received stale food from the nearby restaurant today. I had already chatted, tweeted, spoke on call asking for a supervisor. By then, the pictures of stale food was sent to swiggy.
3 times or. More. Is the count of calls disconnected and no call was transferred to the supervisor. The agent made a story too stating the supervisor is in bangalore and he is in kolkata. Eventually, he disconnected the call. So i'm amazed by the level of customer care!