Swiggy — stale food (chai kings, chennai) served and offered no refund

Address:

Chennai, Tamil Nadu

Ordered 20 veg puffs from chai kings, t nagar though swiggy delivery. Received stale food (Veg puff) and that with missing count from chai kings and swiggy says they will neither take back the spoiled food nor refund the money. Horrible customer support.

Payment made through swiggy gateway and customer support is insensitive. Why should we order and pay through swiggy if they cannot take care towards restaurant quality and food safety. Neither chai kings nor swiggy has responded yet.

Order id:[protected]

I have ordered frequently using other delivery partners and have never had such bad customer service experience where i am told that for quality issue swiggy wont give a damn and pay back the money..

Customer support when contacted through the app one agent (Tarun) offers a refund of 200 rs while another agent (Md sajid) says no refund at all but thank you for letting us know for a rs 526 rotten (Puffs) food order which is lying in my office...

When i raised the issue through twitter i was constantly nagged to chat through messenger so that the truth can be hidden and there the resolution is "although you paid 526.. Here is the deal we will pay you a lumpsum amt of rs 100. I hope this resolves the issue".

Is this some kinda charity? I need my money back.