[Resolved] Swiggy — stale food delivered, no refund.

stingwave

from Hyderabad, Telangana

Address:

6-3-352/2/5A, Fifth Floor, Astral Heights, Banjara Hills, Hyderabad 500034, 500034

I had ordered "egg biriyani" worth rs.101 after discounts from restaurant "badmash biriyani" on swiggy (Order no. #[protected]) on 22nd june 2019. The rice in the order was stale and obviously uneatable. Although i had complained to swiggy's customer service regarding the bad quality food received, they could not offer me an adequate and suitable resolution. They simply said, swiggy is not responsible for any quality issue and cannot provide me any refund, the same is mentioned in the terms and conditions which i can read if i want. I don't understand such callous attitude in such cases which might be a cause for food poisoning and a simple apology does not help in anyway. Simply saying we don't make the food, we only delivery it does not help. If swiggy didn't act as an mediator, we wouldn't even order from the restaurants. There should be a change in the policy the way swiggy handles such issues and and even the quality should be come under the responsible of swiggy. This is our policy, you can do whatever you want attitude is really bad.

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Jul 31, 2019

Complaint marked as Resolved

I received a call from Anusha from Swiggy on the same day within 2 hours after I registered the complaint on here. She was very polite and had the right words to say that a disappointed consumer would want to hear because most of the time all we consumers want is to be heard and be provided the right solution. She had herself said that the way the two Swiggy agents to whom I had spoken with were wrong in the way they talked to me and handled the issue, not sure what action they would take but she assured me they will go through the call recordings and make sure this type issue doesn't arise again. I was given the refund, if only this courteous attitude is maintained by all of the Swiggy agents instead of some next level executives who are trained to handle such consumer issues.