Swiggy — Swiggy gene didn't deliver items or has lost it

We order through Swiggy gene (order no[protected] on date 14th January 2022.The delivery boy did not deliver the order and when complained didn’t bother to recheck.The photo attachment by the Swiggy delivery person does not contain face of the recipient or the address.We contacted Swiggy customer care to raise a complain and they provide a SLA OF 48 hours but didn’t contact back till now.