Swiggy — Swiggy is a fraud affiliated org!!

Address:	bangalore
Website:	www.swiggy.com/city/bangalore

Hi team,

SWIGGY IS INSANE!!

Since i'm a huge fan of Cheesy items, I happened to place the order around 12;00AM for Cheesy chicken popcorn and chocolate mouuse from easy bites EMPIRE
ETA was given 12/40AM, waiting for my dinner- i received my orderby 1 AM without chocolate mouuse-
And the item which i received was cheesy chicken popcorn, where i couldn't see a drop of cheese- since it was delivered so late that even the dry popcorn was delivered, looked like rocks and stones.
I was craving for cheese, and i couldn't see a drop of it. the thing which i received was supposed to be a leftover of someones which they delivered me

Got in touch with the SWIGGY CX EXEC- they refunded me for missing item and initiated the replacement order(1:5:00 AM) ETA (1:40:AM) for the scheesy chicken popcorn
Ofcourse, i threw the one which i received at first waiting for my replacement order
Kept on checking with the swiggy associates each 10 mins but agents disconnects the call in between, they been saying eveything's good-- but after delay of 20 mins around 2:00:AM i got hold of an agent-
The agent named AKASH - he said me there was delay due to choc mouuse not available, he offered me honey cake, i accepted...agent kept me on hold came back saying the oprder cannot be delivered, --restaurent has nothing to deliver

I get to know around 2:00 AM that restaurant cannot fulfill my Dinner after waiting for 2 hours----and while i was on a call with agent, i could hear his friends using vulgar language such as ...as soon as i heard this i asked for manager escalation
instead he played me confirming that order's been cancelled an just dropped the call... he probed me twice about order cancellation... both the times, i insisted on not cancelling the order, just wanted manager or supervisor escalation

Went thru a lot of escalation agents, an agent came and said will compensate for the inconvenience caused and processed me for 70rs coupon which i used for placong order(actually i used 80rs)
but when asked about replacement order he said refund can be provided by email team, please email them, they'll process the refund ... but when emailed... they called me up and explained no refund can be processed

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LIKE ARE YOU GUYS EVEN LOOKING AT WHAT HAS HAPPENED WITH ME
ESCALATION TEAM BHAVANA SAYS THAT YOU HAVE RECEIVED YOUR ORDER, REFUND AS WELL, WE CANNOT HELP MORE THAN THIS

I HAVEN'T EATEN A SINGLE THING TBH!!
I WANT WHAT I PAID FOR, YOU MIGHT'VE REFUNDED ME 69RS FOR MISSIN G ITEM
YOU REFUNDED ME 70RS COUPON INSTEAD OF RS80VCOUPON WHICH I HAD APPLIED!

REPLACEMENT ORDER WHICH I WAS CRAVING FOR AS DINNER, I NEVER RECEIVED IT AND NO REFUNDS ON THAT AS WELL!!
PLEASE DO NOT PLAY WITH FOOD AND HUNGER, WE WORK HARD TO EAT!!!

I ONLY LIVE TO EAT WHAT I LOVE!
YOU GUYS HURT ME AND HAVE PLAYED WITH MEIN SUCH A WAY THAT I WOULD NEVER EVER TRUST ONLINE FOOD DELIVERY SERVICES AGAIN.

THIS WAS JUST A SHORT SUMMARY OF WHAT HAPPENED!
i CANT EVEN START TO TYPE SO MUCH OF HASSLE ALL YOUR EXECUTIVES MADE ME DO!

PLEASE HIRE SOME PROFESSIONALS THAT CAN UNDERSTAND FIRST CUSTOMERS CONCERN.
ALL THEY THINK IS CUSTOMER FACED SOME ISSUE FROM SWIGGY, JUST GIVE THEM COMPENSATION THEY'LL KEEP QUIET!!

PLEASE GO THROUGH ALL THE CALLS, PLEASE HAVE THEM AUDITED!!!

PLEASE FIND THE BELOW MENTIONED ORDER ID AND LET ME KNOW IF IT WAS EVEN ACCEPTABLE FOR ME TO FACE SUCH AN ISSUE DESPITE STAYING CONNECTED FOR 2 HOURS ENDING UP WITHOUT DINNER AND REFUND FOR DINNER