Swiggy — Swiggy Order cancelled after kept waiting for 1.5hrs

I have ordered an item from Sweet Aloo restaurant (Order id: [protected]) at 12.25 pm 1 Jan. After about 25 min I observed a delivery executive has been assigned and the tracking showed the executive reached the restaurant by 1pm. Later the tracking status showed the executive moving away from the restaurant and I didnt see any progress towards my delivery for a while. When I initiated a text conversation in the help section, they conveyed the executive had picked up the order while I see the executive is still far away from my restaurant. At 1.45pm I received a call from swiggy saying that due to some technical issue the order was not placed and they have initiated refund. When I asked them why was I informed the order was picked up, they said executive had entered it by mistake. Per my understanding they might have reassigned the executive to another delivery as my order may take some time. They might have planned to assign another executive by the time my order is ready but they didnt find and since the order is going beyond time they should have cancelled it by claiming the order is not placed. When I asked the swiggy executive to connect me to his higher official to complain she redirected my call to another channel where I just listened to 15 min of background music and then the call disconnected automatically which is very annoying. Out of this entire process I could see their negligence and over smart behavior. For this incident I would like to seek a compensation from swiggy for wasting my time and efforts. I had added screenshots of my conversation for your reference.