Swiggy — swiggy order no. [protected] has not been delivered

Address:	Mumbai City, Maharashtra, 400056
Website:	Swiggy

Hi team,

This is very disappointing to get such a disappointing and threating services from swiggy team.

I have place an order (No. [protected]), which did not delivered but i received an email that "your swiggy order no. [protected] has been delivered" which was unprofessional,

Also when i try to contact deliver person he was lying to me that he came at my home but i did not open my doer, i have confirm with my watchman and neighbors and as per them such person did not arrived in our building also if deliver cannot able to search my place why cannot he call me?

Even i called delivery person after receiving an email and tried to convey delivery person to come to my home again and i will stand outside the building to show the correct place, so he denied and he told me he will come after one hour or he told me if i want my order than come to his place which is very threating (You cannot ask such thing to customer), if i able to do that i can go the hotel and i can get my own food why should i take help from swiggy.

When i contact swiggy help desk asking for an help, this time deliver guy again called me and asked my address but as i don’t trust this guy i asked him don’t called me again and i have also told him i am talking to swiggy help desk so this time he said “jo karna hai wo karo”, i don’t think this is the correct way to talk to disappointed customer.

I sent multiple follow up email to [protected]@swiggy.in but they did not revert me yet.

Also it has been a 1 week now they promise me to refund my amount which was not yet done till now, i was doing regular follow up but swiggy team did not respond me correctly every time they say it refund has been given but they did not provide me any prof which i will check with my back if there is problem from there end.

I want your help to take necessary action and i am expecting justice from you guys.

Thanks in advance