[Resolved]  Swiggy — swiggy order no #[protected]

Address:New Delhi, Delhi, 110016

I placed an order on march 31 2019 through swiggy for dominos pizza. It was supposed to be deliver between 9pm-9:30pm. When i did not receive the order i contacted dominos. They informed me that they have not received any order. I emailed and chat with swiggy asking for refund. Email has not been amswered yet. The advisors on chat are pathetic. Repeating the same template again and again. I asked for a call back. They cannot provide tjis. They are hedging. The order was for 416.00. The dominos order ref is #[protected]. The oreder is still showing as order received. I want my money back!!!
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May 5, 2019
Complaint marked as Resolved 
Verified Support
Apr 04, 2019
Swiggy Customer Care's response
Hey there, we're truly sorry for the disappointing experience you had. We will get in touch with you over a call shortly and resolve this at the earliest. Your opinion matters to us and we want to make it up to you. We care for our customers & will like to turn this around.
Complaint comments 

Comments

I’ve placed an order for 2 Shwarma Rolls, instead Swiggy sent me a delivery of more than 25 packets of Chutneys. They are not looking into the issue as they accept that this happens often. This too after a late delivery.

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