[Resolved] Swiggy — swiggy refund not yet credited

Pooja Mandaliya

from Ahmedabad, Gujarat

Address:

380007

I have placed order on 5th september 2019. Restaurants can't able to deliver this in 1 hours. So, i cancelled that order.

Rs. 444 amount is debited from my bank account. I have done payment using my debit card.

After cancelling order, i received message from swiggy that my refund is initiated and i will get it within 5-7 days, as well as transaction number is there in message.

I have connected customer support and they told me my payment method is "net banking". As well as she told me my order status is failed. If order status is failed then how can amount was debited from my account.

She is lier. She always repeat please wait 5-7 days...

Order id: [protected]
Reference number for refund: 5702968234916762504049

Please help me in this fraud.

Looking to hear from you team.

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Oct 9, 2019

Complaint marked as Resolved

Just now (9-10-2019 10:03 PM), I got my refund. : ) Thank you for support. Please check once my another compliant also, related to Flipkart fraud

Oct 09, 2019

Updated by Pooja Mandaliya I have placed order on 5th September 2019. Restaurants can't able to deliver this in 1 hours. So, I cancelled that order.

Rs. 444 amount is debited from my bank account. I have done payment using my debit card.

After cancelling order, I received message from swiggy that my refund is initiated and i will get it within 5-7 days, as well as transaction number is there in message.

I have connected customer support and they told me my payment method is "Net banking". As well as she told me my order status is failed. If order status is failed then how can amount was debited from my account.

She is lier. She always repeat please wait 5-7 days...

Order Id: [protected]
Reference number for refund: 5702968234916762504049

Please help me in this fraud.

Looking to hear from you team.