[Resolved]  Swiggy — swiggy — refund on failed order not received

Address:

Bangalore, Karnataka

I had placed an order (Order id : [protected]) on 28/01/2020. The order had failed after my successful transaction of an amount of rs.198. I had reached out to the customer care 5 times via chat and call and every time they kept saying money will be refunded in 2-4 business days. Today is 12/2/2020 and it has been 12 business days.

I feel cheated as a customer on hearing the redundant replies from your customer care executives. I think this extremely unfair on swiggy's part to this to a customer who trusts in the genuinity of the company.

I am tired of trailing behind the customer service and i rightfully demand my money back, as the company as it "claims" that "money will be refunded in 2-4 business days", which has turned out to me, that swiggy doesn't stand up to what it claims to the customer.

I feel let down as a customer from their lack of prompt action.