Swiggy — The order was delivered and I paid the amount still I have been charged cancellation fees

I made an order on swiggy with order id [protected] on 14th oct.
It was a 1kg black forest cake, the delivery guy came to my house, took the money and gave me the order. He told me that sincs there is some technical issue so please dont pick up the calls which i will be getting from swiggy. After he went i came to know that the order has been cancelled and the delivery person is saying that he has not delivered the order. I have been charged unnecessarily even i have paid fully for the order. They are not refunding the cancellation fees. Its an amount of 563 and making useless excuses. They are doing fraud and the delivery person was also very rude
I am also providing with the pics of the order