Swiggy — Undelivered order marked as delivered in the app.

Address:

Flat No. A1, House No. H4/46, Mahavir Enclave, Bengali Colony, Palam Dabri Road, New Delhi 110045, H4/46

My Order Number is[protected].
I have an undelivered order that was tagged as delivered by the delivery agent, Upon raising this concern with Swiggy, they said that the delivery agent is saying that he delivered and hence closing the ticket.

I have the CCTV footage of my Building where the delivery agent claimed to deliver the Order. As a matter of fact, No One from Swiggy Entered and Exited during the claim of the delivery agent that he had delivered the groceries.