[Resolved]  Swiggy — Unethical behaviour regarding refund due

Address:

kolkata

I am extremely disappointed by my delivery today, the order number is[protected]. The delivery partner was NOT at fault, he had been patiently awaiting my order at restaurant Faasos, When my order was ready for pickup, he was suddenly assigned ANOTHER order in what seemed to be a complicated location. Since this was nearer the restaurant than my home, my PRIOR order was consigned to SECOND place, and by the time it arrived, it was completely inedible -- I had ordered mutton and chicken rolls in sauce, and they were gloopy and disgusting, I had to throw them away. As mentioned before, this was NOT the delivery partner's fault, but the fault of WHOEVER ASSIGNED HIM THE SECOND ORDER AND RUINED MY MEAL. Swiggy must compensate me for this complete waste of my money, dinner and evening. I am attaching a screenshot of the correspondence, where someone called 'Abhi' airily dismissed my demand of a refund.