Swiggy — Unethical Practice

Address:

Online app

I placed an order on 13th Feb VIDE order#[protected] at 3:00 PM
They did not order for more than an hour and when contacted on helpline, I was told that if I cancel the order, I will have to bear the cancellation charge.
Upon repeated discussion they told me that full amount will be refunded in 4-7 days.
i am sure they are cheating more customers who do not fight back.
Requesting to look into it and ban such third party apps who do not operate fairly.