Swiggy — unsuccessful transaction but the payment has been successfully credited to swiggy

Address:

600051

On 2nd may 2019, i have done the merchant transaction from my sbi netbanking to place an order from swiggy. The amount for 492 got deducted from my account but the order was not placed. I have raised the complaint to the bank on the same, but later sbi confirmed me that they have got feedback from swiggy that the transaction was successful and so the complaint is closed. Till now i have not received the refund from swiggy. I have reached them multiple times but they have not responded properly. Please find below reference number of the transaction

#igagazefa4