Swiggy — unwanted order cancellation

Address:Thane, Maharashtra, 400601

I placed an order at around 9:49 pm then after an hour i received a call from the swiggy executive informing that the order has been cancelled due to some power issues. I don't understand what power issues has to do with my order cancellation. & what the hell is this power issue? If swiggy agents did not wanted to deliver the food they should have informed me within 15-20 min of order placed. They wasted my 1 hour. Who is responsible for this???
If a customer cancels his/her order after confirmation from the restaurant then we (Customers) are fined (Rs 75 or above). Then how much swiggy be fined if they cancel the order despite of confirmation from the restaurant?
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Swiggy
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    5051
    Pending
    0
    Resolved
    645
    Swiggy Phone
    +91 80 6746 6791
    Swiggy Address
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
    View all Swiggy contact information