[Resolved]  Swiggy — useless customer chat support

On sept 10th i have raised a complaint on amount (Rs 323) deducted from my account for a failed transactions. I have got a reply that money will credited within 5 to 7 working days. But i didn't receive the amount. Your team have given me a standard reply to check with the bank. I have checked with the bank and money is not received at my account and for them to investigate further they need the transaction reference number of the refund and the date on which refund is initiated. I chatted with your team but didn't receive any response. Appreciate your early response with the requested details. Failed order no. #[protected].
The sms i received on sept 10:
Your payment for order #[protected] was not completed. Any amount if debited from upi will get refunded within 2-4 days.