Swiggy — very unhappy with swiggy support

Address:

BTM, Bangalore, Karnataka, 560076

For last some days i am facing issues with swiggy, on 21st june, i got a msg for order# [protected] as delivered which was never delivered to me and after speaking to the swiggy support, the have reordered the same food and it was delivered 30 mins delayed. On 23rd june, for order# [protected], the same thing happened as above and then swiggy support again placed the order and it took almost 2 hours to get the food delivered whereas the promised time was 34 minutes. On the same day for dinner, i have placed order # [protected], and called immediately to support number to ensure that the food deliver on time as i had bad experience in that day noon only. After almost 45 minutes, some of your guy called me and informed the restaurant is closed. I have a 8 years old kid and my old mom at home. At around 10 pm they have informed this. I spoke with some nitin joshi (Who was told as the manager in floor) and he requested me to cancel the order and manage somehow and as a compensation, he offered me rs 100. Still now i have not received the compensation amount and also not received my refund amount. And the support from swiggy is so horrible that i have decided to close the account. I am using swiggy since last 4 years and was a super member since it was launched. My phone number is [protected]. You can checked the profit you gained from me. But it is enough now.