Swiggy — worst experience of food quality & delivery

Address:

Mumbai City, Maharashtra, 400093

Hi,
It is really disappointing to mention that the customer service which you should be mastered at, is deteriorating day by day.
Today, i ordered food on swiggy from faasos (Andheri east) which is hardly 800mts away from the place where i stay. The order was successfully placed at 10:10 am but the same was delivered to me at 11:22 am. Order number #[protected] fyr.
Even after so much of delay, the package of food which i received was not carrying any sign of authentication on it. As i didn't receive any bill along with it so, i don't know whether it was really from faasos or it has been purchased from any road side vendor.
The quality of food was also not good at all and the rice weren't even fresh.
It was complete waste of money for me. Instead of satiating my hunger it just spoiled my mood and my day.
You cannot compensate for the experience you have delivered, but i want my money back.

Regards,
Anubha gaur