[Resolved]  Swiggy — wrong cake delivered

Address:

Ernakulam, Kerala, 682030

On 25/12/2019, i have ordered for eggless cake but i received a cake containing egg. Hence i contacted the chat support of swiggy and raised a complaint. They arranged for replacement. Again i got the same cake containing egg as replacement. So raised the issue again with the chat support for which they had asked me to write a mail to [protected]@swiggy.in mail id and i will be getting a reply with 4 to 6 business hours. I received a normal mail stating that they are taking steps to rectify it and had asked me to rate the restaurant in the app to help other customers. I have already rated but they have not mentioned how i will be compensated. Because i could not eat the cake made of egg since i'm a pure vegetarian. So when i called the customer care agin and explained this issue they are asking me to drop a follow up mail. Very very very worst service. Didn't expect this kind of service that too for a super member.