Swiggy — wrong item delivered that too sub standard and replacement declined for swiggy order # [protected]

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Mira Road, Thane, Maharashtra, 401107

Wrong item delivered that too sub standard and replacement declined for swiggy order # [protected]

I had ordered chicken afgani tandoori along with butter roti however i received a normal chicken tandoori even though i paid for chicken afgani tandoori which i normally order and which is a bit different from normal tandoori and also cost slightly higher, so how can swiggy not ensure the proper item is delivered. Moreover the chicken tandoori delivered was almost burnt and can be considered of sub standard quality due to which i immediately contacted swiggy customer support to notify the issue and get the order replaced however i was not provided any assistance and declined replacement of the order even though swiggy had delivered me a wrong item of sub standard quality. Kindly assist with the same.