Swiggy — wrong order placed

Honey Jalan

from Jalalpur, Gujarat

Address:

Surat, Gujarat, 395007

I have ordered 300 gm white forest cake from cream and crust but when swiggy delivery went to the shop the order was not available in 300 gms so i changed my order and made it 500 gms white forest cake. Than in some time i got it delivered to my home. As i was out for some work so my another family member received that order. When i came home i found out that the cake was not white forest cake instead it was butter scotch cake. Now i ordered the cake for some ceremony and guest were already at my place so i had to cut that cake instead of complaining at that point of time. Inspire of changing my order due to unavailability of the same size cake, the order delivered was something else. I find this highly irresponsible and careless attitude of the team swiggy towards their customer.

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Comments

Anuja Tyagi

from Hyderabad, Telangana

Its been 40 mins since I have ordered no information yet from Swiggy side, call is not reachable, customer executive not assigned, no tracker. Cannot able to dial customer complaints number too.

Such a pathetic service.

Neeba E A

from Chennai, Tamil Nadu

I ordered burger through swiggy.it came late but I never complained about that as I know it's raining outside. But when the delivery boy tried to reach me I couldn't pick up. And when I picked the phone he was shouting at me and they wr saying I don't have any etiquette. Kindly ask your boys to behave and this was my first and last time in swiggy