Swiggy — Wrongly charged cancellation fees/not refunding my money

I ordered ice cream from swiggy on 22/08/2021 on the occasion of Rakshabandhan. My order number is #[protected]. The delivery guy was unable to find the address, irrespective of providing a full address. Soon he canceled the order stating that he tried contacting but was unable to reach out. Though he did not try calling via WhatsApp or emailing me. After a while, my order was canceled from the delivery guy's end and I was charged the full amount of the order as my cancellation fees. I was shocked and contacted customer service immediately and they told me that I would be refunded only in half. I was frustrated and asked for a full refund as they clearly making money out of the customer's pocket for all the mishappenings. I even asked them to reconsider the order or refund it as swiggy wallet money but they refused and not willing to take any responsibility. Being a customer I feel that I am scammed and would like to stop this practice of swiggy. I have the right to take my full refund amount as the order was not canceled from my side.