[Resolved] Syberplace E Solutions — Not received/shipped product even after 10 days of order placed

dishu309

from Vadodara, Gujarat

Address:	Hyderabad, Andhra Pradesh, 390023
Website:	www.syberplace.com

Hello,

My name is Dinesh Suthar. I had placed an order of Lenovo A7000 Turbo mobile phone from online shopping site https://www.syberplace.com on March 6, 2016.

It has been more than 10 days and my product has not dispatched/shipped yet. It should have been delivered to me by now. When i tried to check the status of my order over the site, it is still showing as ORDER CONFIRMED only. Also i gave order around 12 noon on March 6, 2016 but it is showing as 7.15 AM. How is it possible? Calling on the phone number which site is providing, no one is replying on that number.

Hence please help me to get my money refunded as soon as possible.

Please find my product details as below:
Product: Lenovo A7000 Turbo (Black) (SKU: SD1002984)
Order No.:[protected]
Order Placed Date: Mar 6, 2016

You can contact me on,
Email ID: [protected]@gmail.com
M: [protected]

Thanks,
Dinesh Suthar

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May 9, 2017

Complaint marked as Resolved

SyberPlace E Solutions customer support has been notified about the posted complaint.

Mar 18, 2016

Updated by dishu309 Hello,

My office timing is 10 AM to 7.30 PM hence i request you to call me on my office number[protected] between 10 AM to 7.30 PM.

Before 10 AM or after 7.30 PM, you can contact me on my cell number [protected].

Thank You..

Verified Support

Mar 31, 2016

SyberPlace E Solutions Customer Care's response Due to the delay in product we have cancelled your order on 28th of March. Your refund will be initiated within the 5 working days.

Apr 05, 2016

Updated by dishu309 Hello,

Thank you for your response!

Kindly initiate my refund as soon as possible as it is almost a month since i had placed an order.

Awaiting quickest resolution from your end.

Thanks..

Apr 09, 2016

Updated by dishu309 Hello Team,
Kindly update whether you have already initiated my refund process as you committed to do it within 5 working days starting from 31st March, 2016 and today is 9th April, 2016.

Apr 12, 2016

Updated by dishu309 Syberplace Team,
Please update me on my refund initiation.

May 01, 2016

Updated by dishu309 Hi Team,
Any update on this?

May 08, 2016

Updated by dishu309 SyberPlace Team,

As you are not replying and updating me about my refund, i have filed a new complaint against you. If you continue to not going to answer or update me, i may file few more complaints.

May 13, 2016

Updated by dishu309 SyberPlace Team,
Any update on my refund process?

Sep 11, 2016

Updated by dishu309 Hello Team,
Kindly update me about my refund process.

Jan 08, 2017

Updated by dishu309 Hello SyberPlace Team,
Can you update me regarding the below commitment which you made 9 months ago?
"Due to the delay in product we have cancelled your order on 28th of March. Your refund will be initiated within the 5 working days."
And I've been mailing you since last 9 months about my refund process. But it seems you guys are ignoring my emails.
Kindly refund my money as soon as possible.

Jan 17, 2017

Updated by dishu309 Hello SyberPlace Team,
It is going to be completed a year since you have not refunded my money.
Please provide me a quick update on that.

Aug 11, 2017

Updated by dishu309 Why my this complaint has marked as resolved when it is not?

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Comments

dishu309

from Vadodara, Gujarat

Hello,

I would like to provide more information which may help you to get my money refunded as soon as possible.

Below is my bank account activity of above placed order:
Date: Sunday, March 06, 2016
Description: OS WWW.SYBERPLACE.COM[protected]
Chq / Ref No.: PG-[protected]
Amount: 8599

Kindly let me know if any other information is required from my end.