Syberplace — Not delivered... Requested for cancellation... No one responding from syberplace

Address:Hyderabad, Andhra Pradesh, 500081
Website:www.syberplace.com

I placed an order for Blackberry Z3 mobile at syberplace.com on 22 Jan. But team sybeplace did not dispatched the order yet. Then I placed a request to cancel my order and refund my money back but no response. Now I keep on trying to contact them on company helpline and chat option but no one responding. So please help me to get my money as soon as possible.
Order id.[protected] contact - shashi.[protected]@gmail.com, [protected]
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After placing complaint I got call from Mr. Deepak Mobile number [protected] and he needs my debit card number, expiry date and CVV number to refund as per Indian Govt. norms. When I replied I paid through net banking not through debit card, he replied rudely that if you want refund you have to provide. When I asked to drop an email asking the details he refused to do so.

I am not sure the caller really from Syberplace beacuse mobile location says "Delhi" where SyberPlace office located in Hyderabad.
Kindly help me to get my money back.
> Contacted over the phone http://www.nationalconsumerhelpline.in/

> Follwed Instructions suggested by Consumer Hepline (Govt Organisation): Posted Physical copy of invoice & cancellation of order email to Syberplace.
This is because if their address is not in existance then we can go ahead with police complaint.

> Dropped an email to cancel the order and refund my money to below mentioned email IDs:
mamtha.[protected]@syberplace.com
anuj.[protected]@syberplace.com
gurpreet.[protected]@syberplace.com
divya.[protected]@syberplace.com

> Even though no repose from Syberplace

> I have copied all news channels & news papers emails (local as well as national level)and then sent an email. After this they refunded my money.

> You can file a case against SyberPlace.com to Hyderabad Police. Here is the Hyderabad Police Number +[protected]. You can even send What'sAP message and they act on it immediately.

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    KTC IIIumination, #105, The Westin Hotel Road, Madhapur, Hyderabad, Andhra Pradesh, India - 500081
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