Symphony Air Cooler — Bad after sales support

Ashish Kotnala

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

Complaint no.: ND-AT-18D14007. Assigned employee Mr. Virendra (mob. no. [protected]) calls me on the 2nd day after service request at 9:05pm. Is this the time to attend a customer? Finally he came after 3 days of registering service request and refused to perform the service of the cooler by saying that it is our job to do it. He refused to clean the fan as well as the internal components. Also the MRP of drain plug of Diet 22i as quoted by your employee is Rs. 50 but it is Rs. 12 on the Spares Price list which is provided on the website. I am really disappointed by this kind of behaviour from your side. Please act immediately.

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Comments

Symphony Limited

from Gurgaon, Haryana

Dear Ashish, We regret the inconvenience caused. We have forwarded your complaint to our concerned department and will get back to you with resolution at the earliest.

Symphony Limited

from Gurgaon, Haryana

Dear Ashish,

Your complaint has been resolved as per your satisfaction. We appreciate your valuable feedback.It will help us to serve you better.

Assuring you our best attention always.

Symphony Customer Care
http://www.symphonylimited.com

Arun Diundi

from Delhi, Delhi

I bought a air cooler of symphony from HOMESHOP18.COM online. date 24th May 2015.
The cooler pump was not working and dead from that day. I complained on dated 09/6/2015 with complaint no.ND-AT-9F15016.

They gave a number of virender ph no. [protected] but he never visit and resolve the problem. I called him but he didnt pic the phone.

I am very upset after purchasing this brand. There is so much heatwave in delhi. I want to return the product.