Symphony Air Cooler — Supply of defective piece

I had purchased Symphony Air cooler online through Homeshop 18 and the same was delivered on 11/06/2015. When compained to Homeshop 18 they gave me customer care no of Symphony Air cooler.I lodged complaint thrice and they are closing my complaint without resolution. My complaint No are as below 1. MZ-TI-13F15002 dt 13.06.2015 2 MZ-TI-20F15009 dt 22.06.2015 3. MZ-TI-28F15001 But they are simply closing our complaint without resloution. I request you to kindly help me.
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Symphony Limited customer support has been notified about the posted complaint.
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Dear Mr.Amit,

Thanks for writing to us, we have shared your concern with our service team and you will be contacted at the earliest.

Assuring you our best attention, always.

Symphony Customer Care
www.symphonylimited.com

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