[Resolved]  Symphony Coolers — WORST PRODUCT AND WORST SERVICE EVER SEEN....

Address:

Jaipur, Rajasthan

This is regarding SYMPHONY which reders the worst kind of service and HAS NO VALUE FOR ITS CUSTOMERS. Being a reputed brand (i doubt why ?) we bought a symphony cooler NINJA on 9th MAY 2014 from RELIANCE MARKET, VKI, JAIPUR. Since the day of purchase we installed it, and saw that it is not cooling at all.Water is not evenly distributing in the honeycomb pads. if we talk about its cooling than, a normal handfan can also blow wind better than this condition which we are facing in this terrible summer days in Jaipur. Since the Date of Purchase we have registered two complaints, complaint number being : JP-ST-9E14027 and JP-ST-10E14008. even got an autogenerated message from customer care and got number of the engineer Mr. Ramesh Yadav ([protected]). When we contacted him two times but he refused to have any complaint and even blamed us in turn that we might have entered a wrong pincode or it doesnt fall under his area and his number was mistakenly sent by the customer care. I AM SHOCKED TO SEE THAT HOW CAN A COMPANY REPRESENTATIVE BE SO MUCH IRRESPONSIBLE AND RUDE. He asked me two times to message him the address. But till now i havent got any response from his side. I will never REFER THIS PRODUCT TO ANYBODY... I EITHER WANT PRODUCT REPLACEMENT OF THIS DEFECTIVE PIECE OR WANT IT TO BE REPAIRED WITHIN 48 HRS ELSE I WILL BE FORCED TO LAUNCH A LEGAL CASE AGAINST YOU PEOPLE... PLZZZ HELP ASAP...