Symphony Limited Complaints & Reviews

Hello Team, Greetings for the day. Trust you are doing well.It's been a week since I raise a complaint through various platforms like what's app, Calls, and Mails. Still, I didn't receive any update from your end. I didn't expect this kind of worst service from your end.Facts of the case: Winter 80XL which was delivered as defective, However, we didn't notice the same as it was damaged inside. Which was late notice when we started using it, By the time the return policy over. So cannot return to the seller. Late response / late justice in this matter will impact us. As by time summer may over.Request you to kindly look into this and help me in getting the good one in exchange / arrange a person to repair the same.

Attached Purchase invoice, Pictures, and Images showing the damage for your ready reference.
Customer Name:[protected]
ASULA RAJESH KUMAR
Address1: 3-3, Gowthavaram Village, Racherla Mandal, Prakasham-523368Near MPUP School
Product Description: Air Cooler
Dop: 23-JAN-2021
Model : Winter 80XL

If any clarifications are required, please feel free to reach us at[protected]/+[protected].
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Thanks & Regards,
CA ASULA RAJESH KUMAR

I have a symphony hi cool air, drain plug got damaged, so the drain cap (Nruoo004 drain plug) is needing .. Kindly let me know where I will get this in coimbatore Tamilnadu.

Sir my cooler model symphony jumbo...it is not running left to right and right to left wind shutter moments

I have purchased symphony diet I-55 cooler on 6th March from Bajaj electronics gajuwaka branch. After bringing cooler I have checked the cooler it was damaged and the cooler option is not working. I have raised complaint to Bajaj electronics immediately but there was bad response from them and symphony executive visited my home after couple of days but he clearly said it’s a damage product and he can’t do the repair.
As it’s a new piece and was delivered a damaged product I need a new product to be replaced. Look forward to get response from symphony team

I buy 3 month before 1 cooler its always water is leaking. the water is not flow properly . i try to call the customer care i am waiting only nobody is answered. please do a needful things. now already summer is started . S/NO:[protected]G9M

Thanks
Prabaharan

Hi,

I purchased the Symphony air cooler 32ltr from online in month of September 2020.
It stopped working the very next week. I raised several complaints on the customer care but resolution till now.

Hello sir/madam,
I am haresh. I was purchased symphony air cooler in July 2020. And my cooler is not working after 2 month. so that i am complaint on 16/09/2020 for repairing. And anyone person come to my home and show the fault. He was taller cooler motor is totally burn and it was need to change. And asked me your cooler motor repaired in 7 days but after some days my complaint is closed by company without asked me. After that I was calling in symphony service center and they was said me We will rise a new complaint and your cooler repaired in next some days and after that my complaint close please resolve my complaint. Complaint number RJ[protected] on date 16/09/2020. Second complaint number RJ[protected].

I have a symphony air cooler in my home i was purchased it from adishwar showroom from rajajinagar bangalore last year, problem is when i fill the water in that air cooler, i saw drops of water leaking in water drain cap, i just tried to correct it, but that cap quality is very bad and it went inside of the water tank suddenly fully water came outside, i just enquired many shops to get that cap, i didn't get it, i am feeling very bad, please let me know from where i can get that rubber cap,

We bought symphony kaizen 151db air cooler on 3 month ago now the drain knob start leaking we search it the nearby stores but we could not find it please tell how we purchase the knob place Tiruchendur, Tuticorin district, Tamilnadu India.

Myself purchased one sympony air cooler hi cool 45 ltrs at
viveks madurai on 2/3/2020 in that aircooler water pump not working from may 2020 onwards I may try your complaint number unget for somany times i also complaint viveks also they also not responding to rectfy the fault
please rectfy the fault as early as possible
K Murugesan
mobile [protected]

I called service centre for not working my said cooler, which purchasing date 7.03.19 on dated 12.08 20 they send a servicer on next day ie 13.08.20 bearing mob no-[protected] he opened the whole parts of said cooler but he could not rectify the same and said that i am coming by taking some parts and took rs 400 from us but he could not attend till date the said cooler is in open condition so please take necessory action for rectify the same my ticket was ko[protected] symphony code was registered

I bought a symphony diet 22 i model cooler on 2109 and within 4 months o[censored]sage pc board failed.
I raised a complaint for this and the service center person said that spares are not available.

Dear Sir/Madam,

I hope you are doing great!!

I have purchased symphony cooler on 23 May 2020 which Model No. is[protected]_9MJJ. This is indoor cooler.

Electricity is being supplied in the whole body for which I have raised several complaints but I have not got resolution till now. Engineer came several times but he is unable to fix it means Company Engineer is unable to fix my issue. Please find below ticket list for which I raised complaints-

1) FA[protected]
2) FA[protected]
3) FA[protected]
4) FA[protected]
5) XY[protected]

All tickets raised for the single issue but company engineer is unable to fix it till now. Due to Covid-19, This is not good for my family to visit outsider again and again. secondly the issue is also critical because it is indoor cooler and it's harm to my family. So I request to consumer that my issue will be fixed permanently or replace my cooler. Once my 3 old daughter touched cooler's body then she fell on the surface.

Thanks & Regards
Arvind Yadav

I bought a Symphony diet 50 litre cooler. The cooler is not effective at all as compared to a common 50 litre cooler. The cooler is not even able to a cool a small space. It is a waste of money. The product is wrongly advertised on the company website as well as by the retailer. Would not suggest this cooler to anyone. Did not expect this from a known company like Symphony . Very dissapointing .

Hi,
My brother bought symphony touch 55 air cooler on 14 th june 2020. From that day only, the cooler was not cooling the room at all. As per given information on there site,
It is suppose to give cool air for room of size 71 cubic metre. This cooler was not cooling at all and felt like a normal fan is running. We complained on symphony site also. They sent their service engineer, he said every part is fine and cooler will work like this only (Work like normal fan and will not give cool air).
But it is true touch 55 is not worth buying at all. I don't understand where else to complain. Kindly help with our issue, what could be done in this case.

I bought cooler on 31/03/2019. My cooler stopped working i raised complaint on 25/03 2020 (Cn[protected]) which is under warranty. Due to lockdown there is delay in sending technition. He made visit in mid of may. He inspected and said some parts damaged that can replaced freely after consulting their office. Due to lockdown there is shortage of stock once stock is available they can replace it. Once again called customer care to know the status. They said complaint is closed. But problem is not resolved i again raised complaint-cn[protected]. Now they saying it won't come under warranty. It worst service from symphony

Mere cooler ke fan speed me nahi clara hai. And moter jam lagta hai.

10 days before i will but a symohny ice cube cooler, three times cooler pump stop after complaining he will come and sort my problem for one day after one or two days same problem, i think there is some manufacturing deffect, pls exchange my cooler thanks

Water motor pump not working last 5 days complaints nobody came repair from my cooler its just a dumy or faulty piece its give to me.

Water pump motor is not working, as well as water leakage is there in cooler.
Please provide the technician asap from your end.
Name: d. Pradeep reddy
Mobile: [protected]