Symphony Limited — newly purchased cooler is not working properly

Address:

B 601 Shakamba Tower opp Sterling hospital Gurukul road MEMNAGAR ahmedabad, Ahmedabad, Gujarat, 380052

The principal officer
Symphony india ltd

Sub : complain about newly purchased. Cooler from gurukrupa electricals bodakdev

In this connection it is to submit that i have purchased a cooler model symp sense31 acct0317 air coo from gurukrupa electricals bodakdev ahmedabad on 15.04.2019. From that date i have thrice lodged the complaint in customer care. Mr. Mukesh comes twice and changed the circuit, but nothing fruitful result comes. After that i have again lodged a complaint and also talk to the dealer shri jitubhai of gurukrupa electricals.. And also mr tusharbhai of symphony ltd... But they were totally non co-operative... As the cooler has been not working properly and repaired twice by the technician mr mukeshbhai hence i want to replace the model... But both of them have strictly said no and stuck to repair the same.. I have also told them to give me in writing that nothing will happen in the future... But they don't..in this situation i request you to look in to the matter and do the needful..

It is pertinent to mention that i have also send a video in this regard to the technician mukeshbhai and showed a technician who have visited last had confirmed the same.

Your co-operation in this regard is highly appreciated.

Thanking you
Amit vaghani
Income tax inspector
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