[Resolved]  Symphony Limited — No service for symphony cooler after 3 complaints within 3 months

Address:Bangalore, Karnataka, 560076
Website:www.symphonylimited.com/service/log-a-service-call.aspx

I had ordered a symphony cooler with remote from snapdeal 2016, 24 april month and after second week of 15 may has stopped working, than i did complaint in symphony service center. According to serviceman function had stopped working due to chip damage and need to replace, which was not available in stock and said i have to give order for new chip. After that no response from service center and when i checked my complaint status, it was showing your complaint no bl-ya-13g16042 has been resolved. However it had been closed without resolved, therefore again 2 more times i did complaint in symphony service center but no response till date. This a fault from snapdeal they always delivered damage product which is work properly max one month. I had ordered fossil watch from snapdeal in nov 2015 and had faced same problem, than i had went to all fossil center physically but in case symphony cooler no service center. Plz help me to get service for my symphony cooler and take serious action for both company to deliver defected product.
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May 9, 2017
Complaint marked as Resolved 
Symphony Limited customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2016
Symphony Limited Customer Care's response
Hello Dear Saurabh,

Thank you for sharing the complaint number with us.

Our team will get in touch with you soon & help you solve the problem

Assuring you our best attention, always.

Symphony Customer care
Aug 31, 2016
Updated by Saurabh590
The Complain number was taken 20 days back and still "your team" has not gotten in touch with me. I need to get the cooler repaired in the next 10 days.If you people are not capable of giving after sales service you all should have been clear with it during the purchase itself or are you all expecting to make money by delaying it till the warranty expires and then charge for the service.

Pathetic after sales service team.Regretting buying the cooler.
Complaint comments 

Comments

Dear Saurabh590,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal
Dear Saurabh590,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Thanks,
Team Snapdeal
Saurabh590's [Complaint's author] reply, Aug 31, 2016
ORDER NO.: 12893659541
Dear Saurabh590,

Thanks for sharing the requisite details.Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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