Symphony Limited — water cooler

Dear Sir,

I had purchased a Symphony Water Cooler from M/s Croma - Kandivali Mumbai on 26.4.2019.

I also took extended warranty for 1 year i.e. total warranty for 2 years.

Now to my utter dismay, the cooler was not functioning properly from day one. Water was spilling out from the front when it was put on.

I complained and was attended by a very uncourteous and somewhat rude technician who came and repaired the newly bought Symphony Water Cooler.

Now again since some days there is a problem of loud motor/ fan noise coming from the cooler which makes it difficult to use.

Again I complained and the same technician called up - as usual very rude to talk with.

So I asked him not to come for repair.

I now want your support for the way forward so I get proper value for my money spend and also companies train their representatives to be customer friendly.

Please note that I do not wish to deal with the same technician again.

Also have forwarded the same complaint by mail to Croma.

* Attached invoice copy of purchase and water cooler bar code sticker for reference

Warm regards,

Animesh Shroff