Syndarogya Group Mediclaim — no health check information in last 5 years

Address:452009

Sir
we are having mediclaim policy since last 5 years, only my mother has been treated two times no other family member utilized it, we are sorry to inform that not a single time we received any information for pre medical health check in last 5 years, from united insurance.we tried help line we did not find any help, we drooped mail no reply.
please inform what we should do for medical health check up,
our mail id is [protected]@yahoo.com, contact no is [protected] mediclam policy no is 190300/28/16/p1/13861158.
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