Syndicate Bank — about disputed money from amazon

Sir/madam i am your customer (G. V. Subramanyam) resident from pulivendula (516390)
[protected] is my account number and my customer id is 12995522 and my cell. No. [protected].
I have uploaded the account number in amazon for a product refund. They had initiated the refund on november 21st 2018. But we have not received it. We also complained about it in pulivendula bank branch (Ifc. No. Synb0003205) but there is no reply from your side. So we request to enquire on our rs.6, 199 disputed money from them. The refund reference number is[protected]. So i please request to enquire on this charge dispute from amazon company.
Thanking you sir/madam.
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