Syndicate Bank — booking failed through paytm but money debited from syndicate account

Address:New Delhi, Delhi, 110018

On 12th march we made a transaction. From paytm app using syndicate bank debit card, transaction failed but money debited. Paytm has initiated the refund same day ie 12th march 2019 but refund in the account has still not come.

I have called customer care many times and they have said that problem is at the end of paytm but paytm has released reference number given by the bank to them. Pl see the screenshot attached

My request to syndicate bank pls issue my refund
+1 photos
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Dear Syndicate Bank, an amount of ₹ 1000 was debited from my bank account when i was depositing it in Dream11 account and when i check it was not deposited in that Dream11 application
.. please credit it back to my bank account and do the needfull.

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