Syndicate Bank — refund not received in account

Address:

Bannimantap, 570015

Hi i had cancelled a product bought through my debit card from amazon to which they had initiated refund to my syndicate bank bannimantap branch mysuru karnataka state savings a/c bearing number 220/16383. Refund reference number[protected] amount 32990 rs. Dated 3rd april 2019. Amazon had send me message stating that by 3rd of april the refund amount will reflect in my account but didn't receive yet. Even tried calling syndicate bank customer care number seen on google but there is no one to answer my calls. Plz help me regarding my problem