T. R. Sawhney Motors Complaints & Reviews

Hello,

I had purchased Maruti Alto Lxi from TR Sawhney Motors on October 10th 2008 and since then all Car Services/repairs has been done by them at their Service Station in Sahibabad and I'm completely satisfied with their commitment though the last service (37000 kms) left me quite dissatisfied.

My car was running extremely well before service without any noise from tyres. All of a sudden after the service, this strange sounds started coming as if tyre was being blocked and also after speed of 70 kmph the car started vibrating to an extreme. I reported this matter to TR Sawhney motors and they picked up my car yesterday to fix the problem. After few hours I got a call that everything seems to be okay in the Car expect that tyres have gone bad. Surprisingly my tyres are in extremely good condition and can run for another 40000 kms and I questioned that right before servicing was done, there was no issues and how come all of a sudden this noise started coming and began to vibrate the car. There were no explanations of any sort from TW Sawhney Motors.

I have even paid Rs. 4000 for a one year service contract with TR Sawhney Motors sahibabad which excludes all labour charges for 5 services during one year period with some additional free check ups such as 12 Wheel balancing/alignment and 6 washing free.

It seems that now I have to take my car to a normal roadside mechanic to check the problem. Its strange how maruti can get so poor with their service. I hope someone from maruti reads this issue and will at least try to rectify the problem and if they don't, they would for sure loose a valued customer and I will never ever think of buying another car manufactured by Maruti.

Regards,

Sameer Naik
[protected]

I gave my maruti swift for 1st free service in TR sawhney Gokulpuri on 30th Jan 2010..
When I gave my car for service it had approx petrol worth Rs 500. When the car was returned to me petrol was zero. The car was taken on saturday morning & returned on Sunday afternoon.
Free pick n drop was given to me. When the car was returned to me it had travelled 35 Kms while distance of service center from my home is 4 kms.
It is clear that the car was used for personal purpose and petrol was also stolen from it.

When I complained about the same in service center customer relation office, they said they are looking into the case and will enquire about it and let me know on the same day. There has been no update on the same and when I call they dont take the call and say "what ever has been done, what can we do in this".

I request customers to say no to service center of TR Sawhney motors.

I bought a new Wagon R VXi from T R Sawhney Motors Ghaziabad. i am facing lots of problem from the day i bought the vehicle from those people regarding my vehicle registration no. 1st they provide me a illegal delhi no DL8C- NB-6173 which keeps on my vehicle for one week when i asked for RC they told me we can't provide you Delhi no. due to some finance issues (althogh their executive promised me for Delhi No. only) and you have to take UP registration no. (Means i'm runing the vehicle on fraud No. in Delhi, As per Law Vehicle should not move out of Showroom without any kind of registration no. but the done it the No. provided me never put on Paper and i keeps runing the vehiche) later on they provide me a UP temp. no. on 26Th May . Now i keeps on calling to get the permanent no. but no one responding properly already a month passed and still i'm on Temp. no. (Against Law) if they any how pickup my call they say there is some issue in RTO Ghaziabad but my neighbour who bought a vehicle after me got a permenant UP no in just 15days and im still waiting. Their peoples till now provide me two more UP registration no. on Phone as 6111 (By Amit Kapoor) and later on 6575 (By miss Hussain) but not on Paper and daily if any how they pick my cell they say by today evening you will get the no. for my prob. I had my talks with AMIT KAPOOR : [protected] ( called atleast 50 times), one miss named as hussiana: [protected] (called atleast 20 times, stop picking the phone) and their VP Mr. bhardwaj : [protected]( talk once, Can't able to talk him later as his cell is switch off). Sir please help me out of this issue from such fraud dealer, even you should blacklisted such types of dealers . Can't think of such issues with Maruti, Maruti should provide a direct email or contact to Complaint against such type of dealers direct to Maruti regional heads and CC to MR Jagdish Khattar.

Dear Sir,

I am constrained to approach you by way of this letter after going through the tiresome process of customer care and client handling at M/S T R Sawhney Motors, New Delhi

I would like to inform you that our company ANG Auto Ltd, has purchased one Maruti Alto Lxi Model bearing Registration No - DL 5CD 7096 from T R Sawhney Motors Pvt Ltd, 33-34, East Gokulpur, Wazirabad Road, Delhi - 94 on 31st July, 2008

The car was bought in the name of our company, on a 5 year lease of ICICI Bank Ltd, thru our dealers - M/S V K Marketing.

After 3 months of delivery of car, ie. from October, 2008, the representative of V K Marketing, Mr Amit Sood, started chasing the showroom for issuance of RC. Since then, Mr Amit Sood has visited the showroom atleast 7-8 times for want for original RC. But every time, he has been ill-treated by Mr Ajay Dadwal - DSA Sales of T R Sawhney, who says his job is only to sell the vehicles and he has no concern whatsoever with issuance of RC

He was then sent to Ms Monika, who is looking after Registration, who demanded re-submission of documents required for Registration as they had lost the original set. These documents were already submitted with the showroom at the time of taking the delivery of the vehicle. But still, our representative, Mr Amit Sood, re-submitted the documents with them and was assured that the RC will be issued within 15 days. Ms Monika also issued a receipt for the documents.

On his next visit, Ms Monika again demanded some cash alongwith the documents, this time from our company, with our company stamp. The documents were, for a third time, stamped, signed, scanned and send to them thru mail and fax and a receipt was also taken bearing Ms Monika's signatures.

Since then, we have been chasing the showroom like hell, but we are still not in receipt of our RC. Every time, our representative visits them, he is being served with one story or the other. I, myself have spoken to Ms Monika, 2-3 times, after submitting the documents and was always showered with false promises and a new date for receipt of RC. Now in another 2 months, its going to be one full year since we have bought the vehicle which is running on Delhi roads without the RC, since last 8 months, courtesy, the competent staff members of the showroom. The attitude of Ms Monika is so arrogant and uncordial, which is a shame for any service industry.

The irony lies in the fact that, we being, corporates, who own more than 20 vehicles from Maruti, are getting such nettlesome treatment, then it makes me wonder, what kind of a discourse, individuals must be subjected to, at the hands of such inefficient staff of one the showrooms of a world famous brand - Maruti.

It should be kept in mind that, its a word of mouth that carries paramount importance than tones of advertising and newspapers articles to convince people to use services of a particular brand and its a matter of sheer pity that a handful o[censored]ncompetent employees are bringing such disgust and bad name to the repute of the company.

I am closing with a request to kindly look up and reply as to where and what is lacking that makes me put effort and time in approaching you and feeling harassed to such an extent. You are requested to take strict action against the showroom to restrict them from taking advantage of their customers in such unruly manner.

Thanks

Nidhi Singh
Manager - International Business

ANG AUTO LIMITED
90, Okhla Industrial Estate,
Phase - III, New Delhi - 110020
INDIA
Ph : +[protected] / 41002339
Fax : +[protected]
Mob : +91-[protected]
Email : [protected]@anggroup.biz
Website : www.angauto.com ; www.anggroup.biz ; www.angtrailers.com

I have to resort to writing to this complaint after facing HARRASMENT at the hands of one of Maruti's prestigious dealers TR Sawhney Motors, Delhi. The details are mentioned below, but to be more informative I present my date wise interaction with the dealer again.

14th December 2008 - I had booked a Swift Dzire Lxi (Allotment Number:
[protected] with your agency TR SAWHNEY MOTORS LTD on 14th December 2008 with a Booking amount of Rs.10, 000 vide reciept number 16021, with a promise to deliver the vehicle by 15th January 2009. When I called up the dealer agent on 14th Jan'09, I was told that the Car was out of stock and will take some more time to deliver. In the mean time I MUST deposit the total Cost quoted .

28th January 2009 - The Pay order of downpayment was collected by the
agent on 28th January 2009 (Vide Reciept Number 22048)

2nd February 2009 - The Loan amount of 3 Lacs from SBI was also sent to
the Dealer (Vide Reciept Number 22516). I was committed that the Car will be delivered within 20 Days, as Maruti asks for total Cost deposit before releasing the vehicle. I was assured that the final Delivery date of 18th Feb'09.

17th February 2009 - When called upon, I was again told by Mr. Jaspal
(Team Lead Sales Mob: [protected]) that the vehicle is still not available and We will have to wait indefinitely as the manufacturing of vehicles had been stalled and dealers orders have been cancelled.

18th February 2009 - I visited the Showroom personally, and Met Mr.
Rakesh Bhardwaj (Vice President, TR Sawhney Mob: [protected]), who assured that he will take up my case with your company and promised to give me a committed date on 24th Feb. I was also asked to give in written an alternate colour choice inorder to increase the probability of availability, which I promptly did.

24th February 2009 - I waited for the day, but no one called up, and let
me know the date of delivery. I had to myself call and I was told that the vehicle shall be available before 28th Feb.

27th February 2009 - Once again, I was dissappointed, when on 27th Feb I
called to confirm, and was told that the Car is still not available.

1st March 2009 - I called up Customer Care on 1st March, and had a
telecon with Ms Sunita (Customer Care, TR Sawhney) and was told that the Car is in Transit, And I was likely to get the vehicle delivered by 2nd or 3rd March. No one called up and once again I called up Mr Bhardwaj. He told me that they cannot commit to deliver the vehicle, and cut my phone in Mid Conversation when I threatened to cancel the booking.

Now as a cutomer, I feel helpless and cheated. My concerns are

1. Is it that we have to Pay the total cost even before delivery of vehicle, without which Maruti would not release the vehicle to the dealer?
2. My EMI for the vehicle has been deducted on 15th Feb, who is going to justify the interest on the Loan that I have availed for the product which has not been delivered to me on time?
3. Had the manufacture of the Car been really stalled as confirmed by the dealer?
4. Will I get the Car or should I have to resort to cancel the order and bear the losses as a consequence of this?
5. I have never got a call back from the Dealer to console or even when promised to get back with the status. Is this the way you have been choosing dealers who are the face of company with the customer?
6. Major number of dealers are promising to deliver the Car within

This being my First Car, I already regret and have lost the charm of owning one from Maruti. Dont know what to do, Can anyone Help????

Rgds
Vishal Srivastava
[protected]@indiatimes.com

whomsoever it may concern -: hope this wud not fall in deaf ears, TR Sawney at Loni, Delhi is worst ever experience i hv had in my life, no infrastructure, Ac's not working, ppl shouting at sales executives, executives giggling and teasing the customers, SWIFT Diesel LDI given to me at a "PREMIUM" or in right language black of Rs.40, 000, coz it was my b'day and they understood i wud buy it that day from them, total planned way to cheat a customer, no pre sale, no at sale service and post sale just cant put words here, 15 days my car is delivered, i hv not recd my Insurance cover note, no doc of registration and i booked power windows which was promised to be delivered on 7th oct, today 20th oct still am hearing some or the other excuse, i am feeling so frustrated feel like going to the showroom and shout, screem at loudest of my pitch, but my culture doesnot allow me even that, pls pls teach these crooks a lesson dont buy from them.My wife was with me at the day of delivery, we got the delivery at 11pm after paying Rs.40, 000 and we had reached the showroom at 3 P.M., my wife was so disappointed that at close to 9 P.M. she said " i would rather ride a bicycle then to buy this car from them", somehow i consoled her.Maruti People i have an Alto & a Baleno and am a sureshot Maruti Buyer, but my next car could be anything but "Maruti", thanks for showing patronage.