[Resolved]  T24 Mobile — De-activation Request not being accepted, as Address in record entered by T24 is wrong

Hi. I lost my T24 SIM [protected], on Jun 5th 2014, but de-activation request is turned down by T24, as they entered some wrong address in there records and now what address I tell that doesn't match to what they entered in their system. Please help. I requested T24 staff to ask me other things to verify identity, but they are not agreeing. They say, sim can't be deactivated, if address, I tell is not matching to their system address, even if their own staff made wrong entry of my address. Help pls.

Hi,

We have taken note of this and shall our team has been informed on the same, they shall get in touch with you and shall do the needful.

Regards,
Priya
Future Group

Pls ask your team to call me at [protected]

Hi, I am less concerned your team contacting me or not. More important is to de-activate the SIM. It's still working and somebody is using that. Any misuse will be owned by T24 Mobile Company and Future group. Regards. Atulesh [protected]

Hi,

Please be informed that your Sim has been deactivated.

Regards,
Priya
Future Group

Sorry, but I tried and still it's ringing. Not yet de-activated. Also, please let me know, how to get a new SIM with the same number. Your Central Mall, bellandur, Bangalore help desk told, he can't issue duplicate SIM.