T24 Mobile — False commitment

Address:	700106
Website:	www.t24mobile.com

I am using T24 mobile no. [protected] taken from Big Bazar, Salt Lake Kolkata. I had been getting free recharge against purchase. On 6 January 17 a rep told that by getting a recharge of Rs.289/- I will get unlimited call facility to any mobile local and STD for 28 days. I later found that my own accrued balance had all been used up and the outgoing facility was blocked stating nil balance even before expiry of 28 day period and balance became nil. On enquiry I was told that I had made STD calls for which I was charged against my balance. I want my balance back and action taken against such false commitment. The customer care of T24 or Big Bazar is not responding.