[Resolved] T24 Mobile — Free talk time not credited

PinkMy

from Irinjalakuda, Kerala

Address:	Mysore, Karnataka, 570028
Website:	www.t24.com

Last Saturday the 17th October2015 I got a t24 sim with 55 rupees free talk time @ big bazar Mysore.I have been continuously calling the customer care no 52121 everyday.Thy said t would b credited within 24 hours from past 4-5 days.On 22nd October i nearly spoke for 45 minutes to the person @ customer care they took all details regarding the bill number, cashier name etc.But till date I haven't been credited with my balance.I don't get a proper response from your customer care.I have even mailed to [protected]@t24mobile.com but even then i haven't got any response. T24 Number:[protected]

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Aug 7, 2021

Complaint marked as Resolved

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Comments

PinkMy

from Irinjalakuda, Kerala

I had even recharged for 180 rupees, but i got only 140 rupees.When asked about that they told they have deducted for service tax etc.The person @ big Bazar told that it would be valid for 6 months.But the validity is being shown as 23/01/2016.Please give clear details about validity and talktime of both free balance as well as the recharge for 180 rupees.

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear Sir/Mam,
Greetings from Future Group.

At the outset, let me apologize to you for the experience you had. I assure you that we'll take this up seriously and resolve the issue at the earliest. Please mention your reference id as 1237 for future conversations at [protected]@futuregroup.in.

Regards,
Priya
Team T24
Future Group