T24 Mobile — no connectivity - security deposit not refunded

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The connectivity was off since odisha was affected by feni. I made several complaints through their call centre. Each time they advised that the complaint would be taken care of within 48 hours. To my horror, i found that the complaint gets closed after 48 hours without redressal. After calling again, a fresh complaint would be lodged and again the same fate. Each time, i had to spend around 45 minutes in a call which is quite atrocious.

After 8 times of such repetition, i told them to surrender my connection and refund security deposit and the recharge amount for 1 month. They flatly refused to register the complaint.

I demand immediate refund. The company must be directed to effect immediate refund in all such cases as they have not attended to many complaints. Their behaviour is quite dismissive.

The possibility of blacklisting them at least in odisha must immediately be explored. We missed the oath-taking ceremony of central cabinet as well as matches of world cup