T24 Mobile — pathetic state of service in this country

No matter which company a customer pay for a particular service, they are bound to be cheated in this country. No exception with t24 mobile service. Everytime i make a purchase at big bazar for more than inr 400 i am eligible for inr 10 of free talk time which never gets auto credited if after mentioning the mobile number at the billing counter. T24 website displays a toll free customer care number 52121 but never connects & a message is aired "it is a non functional number/does not exist" for over half a year now so is the case with many other non toll free customer care numbers. There are few numbers that connect however no one responds & are disconnected automatically or the customer is bound to disconnect as the billing continues without any conversation. So ultimately customer keeps wasting money for just nothing. When a number connects & some conversation is made with the cc rep, he or she affirms that the free talk time wud be credited within two working days but nothing happens even then. Tried even emailing them at cc mail id without any result.in all this process of getting inr 10 of free talk time already inr 20 to 30 is wasted every single time. Such a pathetic condition of our service sector be it private or public all are the same. It seems public robbery has become d moto of all agencies as they know it very well that majority of the customers cannot afford a legal course of action in this country.