Taj Hotels — Vivanta Dal View Srinagar bad experience

I have stayed in a bunch of Taj hotels including the Taj Mahal Palace and Taj East end in Mumbai, Vivanta Dwarka, Gateway hotel Marine drive Cochin etc and never had such a bad experience than at Vivanta Dal Lake. The views from the hotel is the only real positive I can think off from this hotel.
1 . I had made my booking via makemytrip and had chosen and paid for all 3 meals and this was confirmed by the hotel front desk on check in time. We had our lunch and dinner via In room Dining as our kid was not well and had mentioned that we had paid meals when we ordered too. We stayed from March 12th to 13th.
However during checkout I was charged for my lunch and dinner I had in my room and I felt I was cheated big time, however I was in quite a hurry to reach the airport and I didn’t want to spoil my mood and day by getting into a debate, so paid the amount then and there. This is something that’s un acceptable after paying 22k for the room and all 3 meals. I have never had such a problem in any of the Taj hotels I have stayed in. In fact the next time in Vivanta Dwarka, we had our dinner in room even though it was a paid meal and there were not complications.
2. Some of the staff, especially the ones in the restaurant do not know a thing about customer service. Their attitude was very bad and they were making weir faces, not only at us but to other guests too which is not something we have ever seen in a Taj hotel.
I want them to refund the money they charged extra + look into what is going on with this hotel in Srinagar and I'm willing to write up as higher up as required to resolve this and get their attention.
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